Shipping Policy

Shipping Process
Within the second working day after the customer submits the order, the customer service staff will contact the customer to confirm the delivery date and location.
We will arrange shipment within 3-5 working days after receiving full payment from the customer.
If the product is out of stock, it may take longer to arrive.
The customer's personal data will only be used for delivery. The company will handle your personal data in accordance with the Personal Data [Privacy] [Amendment] Ordinance 2020.
In case of any dispute, the company reserves the right of final interpretation.

 

Delivery Service
Free delivery once for orders with a total net amount of $3,000 or more (excluding ceramic tile products). Each subsequent delivery will be charged $200.
For orders with a total net amount of less than $3,000 (excluding ceramic tile products), a flat delivery fee of $200 will be charged (per order).
Lantau Island, Tung Chung, Ma Wan and Discovery Bay are remote areas and require an additional delivery fee of $300, or $500 per delivery.
This delivery service is subject to the following conditions. Otherwise, customers will have to pay an additional fee or collect the parking space at the parking lot.
There is free parking outside the building, and
No need to climb stairs or ramps from the parking space to the guest door, and
General transportation tools can be used.
If parking fees or gate fees are required, they will be borne by the customer and will be paid as per actual expenses.
If you need to transport items up stairs or ramps, please refer to the "Stair Transport Charges Table". This additional surcharge must be paid before delivery.
If the transportation distance is too long or ordinary transportation tools cannot be used during the journey, the goods will be delivered next to the parking space. Or the customer may bear additional costs, calculated based on distance and product conditions. Please contact customer service for details.
The delivery period is from approximately 8:00 am to 5:00 pm, Monday to Saturday, excluding public holidays and some special days. We will arrange delivery time according to different regions.
Upstairs transportation charges
When transporting the goods to the delivery address, if there are more than 4 stairs, a stair handling fee will be charged.
The charge is $100 per piece per layer. If the layer is less than one layer, it will be calculated as one layer. Special cases require separate quotation.
When placing an order, customers must provide customer service with the exact delivery location and actual conditions to facilitate the calculation of the upstairs transportation fee and arrange appropriate personnel and tools for delivery. If there is no prior arrangement, we can only deliver on flat ground or collect next to the parking space.